Medical Spanish Store : Frequently Asked Questions

Which credit cards do you accept?
Visa, Mastercard, American Express and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Back to Top

Can I cancel my order?
Yes, you may cancel, as long as the item has not been shipped. If the order has already been shipped, we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call our toll-free number for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Please call our toll-free number for a return authorization so that the carrier will not charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Personalized items and special order merchandise are not returnable. Refurbished merchandise can only be returned if damaged or defective. Merchandise requires our authorization before return is allowed. Back to Top

What happens if the item I ordered is not available?
We ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail, or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

• Offer an ALTERNATE SELECTION of equal or greater value

• Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

• CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State sales tax is applied to an item if you live in Idaho. Back to Top

Is this site secure for transmitting credit card information over the Internet?
Yes, this site secure for transmitting credit card information over the Internet.
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Shipping Answers

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days. More rapid forms of shipment are possible. Please see your order form for other options. Back to Top

Can I have an order shipped to my P.O. Box?
Yes. We ship via UPS and the U.S. Postal Service. However, we cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Back to Top